Contact Non Gamstop Casinos – Questions, Feedback, Corrections

This page explains how to contact Non Gamstop Casinos, what we can help with, and where to go instead if your question is about a casino account or a gambling problem. We are an independent comparison and information site. We are not a casino, and we cannot see or change anything in your account with an operator.

Details of the contact route are shown in the site header and footer. We have not listed an email address or phone number here, so please use the route published there rather than any contact details that reach you from elsewhere.

What we can help with

Corrections: an offer, term, payment detail or licence statement on a page that looks out of date or wrong.
Clarifications: a question about how we assess casinos, how wagering requirements are explained, or what a term means.
Feedback: suggestions for guides, or comments on how easy a page is to follow.
Editorial and partnership queries: questions about how the site is run. Our About Us page covers who we are and how we work.

What we cannot help with

Many people who find us have a problem with a specific casino. We cannot resolve these, because we do not run the casinos we review and have no access to their systems. This covers:

delayed, reduced or refused withdrawals
bonus disputes and wagering questions about your own balance
identity verification or source-of-funds requests
closed or restricted accounts
a deposit that has not arrived

For these, start with the casino's own customer support and complaints procedure. Keep screenshots, transaction references and the bonus terms that applied when you claimed. If the casino does not resolve it, ask it which dispute body or licensing authority it uses, and check that on the casino's own site.

Before you write to us

Tell us the page and the exact statement you are querying.
Say what you found instead, and where you found it, such as the casino's terms page.
Include the date you saw it. Offers and terms change, and our pages carry an updated date.
Do not send passwords, full card numbers, identity documents or bank details. We never need them.

What to expect from us

We read corrections and check them against the casino's published terms or the relevant regulator. If a claim cannot be verified, we may amend the wording or remove it. We cannot promise a reply time, and we do not give personal advice on which casino to join or how much to stake.

The offers shown on the site, such as those from Betmica, Kikibet or Betninja, are advertised by the operators and can change. Confirm the current terms on the operator's own site. We may earn commission if you join through some links. That does not decide rankings, and it does not affect how we handle corrections.

A note on non-GamStop sites

The casinos we cover are not part of GAMSTOP, the self-exclusion scheme for licensed gambling in Great Britain. If you have excluded yourself, or you feel your gambling is out of control, joining such a site undermines the protection you chose. Our Responsible Gambling page explains the tools available, including deposit and loss limits, blocking software and GAMSTOP exclusion periods.

Support if gambling is causing harm

GamCare: free, confidential support for people in Great Britain through the National Gambling Helpline and live chat. Check gamcare.org.uk for current details.
GAMSTOP: register to exclude yourself from UK-licensed gambling companies for a set period. See gamstop.co.uk.
Your bank: many UK banks let you block gambling transactions on your cards.

Gambling is for adults aged 18 and over, and it is not a way to earn money or fix money worries. Never gamble with money you need for essentials.

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